Southwest Airlines takes pride in its customer-centric strategy, which includes its refund policy. Southwest's refund policy, designed to give flexibility and simplicity, guarantees that travellers have alternatives when it comes to cancellations and unused tickets. Southwest provides both refundable and non-refundable ticket choices, recognising the ever-changing nature of travel arrangements. Refundable tickets offer the security of a full cash return to the original method of purchase, with no cancellation fees or penalties. Southwest allows non-refundable tickets to be converted into Travel Funds, which can be used for future Southwest flights within one year.